Klein Steel's achievements the past 45 years did not happen by accident. The Leadership Team with the support and guidance from team members has carefully developed a Strategic Plan which paves the way for Klein Steel to better meet customer requirements. The culture, which is rooted in our values of Accountability, Dependability, Integrity, Teamwork and Trust, continues to be the centerpiece of Klein Steel and is exemplified by the Leadership Team and the Board of Directors and team members.
As President and CEO, Joe Klein has been instrumental in guiding Klein Steel over the past 45 years to becoming the acknowledged industry leading metal distribution and processing company in the Northeast, and one of a few NQA-1 compliant metal service centers nationwide. Joe's achievements have earned Klein Steel national recognition in the form of Industry Week's Best Plants Award, Best Places To Work in New York State, Rochester Business Ethics Award, Rochester Top 100 Company, and winner of the 2015 Platt's Global Metal Distributor of the Year award.
In 2011, Joe received a master's degree in Education Policy from the Harvard Graduate School of Education. He earned his BS degree from Syracuse University. His awards include Rochester Business Person of the Year (2006), Signature Citizen of the Year, Action for a Better Community (2009) and Rochester Business Hall of Fame (2011). Joe is the founding board member of the North American Steel Alliance. As President of the Buffalo chapter of the Metal Service Center Institute, Klein helped lead an industry effort to try to create more jobs in upstate New York. In his fifteen years on the national education foundation of the MSCI, Klein helped create the safety program that increased industry safety nationwide.
Joe Klein has also demonstrated significant, measurable achievement in both business and in the mission to transform K-12 educational opportunities for students living in Rochester. He was the founding board member of the six Rochester Prep charter schools, and served as chairman of Rochester’s Literacy Commission. He is currently the chairman of PUC Achieve Charter School, serves as a Fellow for the Center for Governmental Research and is a member of SUNY Brockport’s School of Business Dean’s Advisory Board.
Joe's volunteer work involves community, religious and educational organizations.
Pat DiLaura joined Klein Steel in 2008 and became the Chief Talent Officer to develop, implement, and oversee a human capital management strategy for the organization. Pat has been responsible for overseeing all aspects of talent development, including cultivating and promoting a positive organizational culture at Klein Steel. He has also been responsible for all aspects of organizational development, strategic hiring, onboarding, coaching, performance management and diversity and inclusion. Pat has been credited with building out a best-in-class system at Klein Steel that has had a significant impact on the growth and performance of Klein Steel.
He has held HR leadership positions of increasing responsibility for over 27 years, including Vice President of Human Resources for both private and public companies. Prior to beginning his career in Human Resources, Pat served as a commissioned officer in the US Army.
Pat holds a bachelor's degree, awarded summa cum laude, from St. John Fisher College and master's degrees with honors from Central Michigan University and St. Bernard's School of Theology and Ministry.
Since 2010, Pat has served as an ordained deacon in the Roman Catholic Church. He is currently assigned as deacon at Church of the Transfiguration in Pittsford, where he also serves as a retreat leader. Pat also serves as a director on the boards of Employee Relations Associates, Inc., Vanteon, Inc., and the Human Resources Executive Council at Nazareth College. Pat enjoys working with the unemployed, disabled and economically disadvantaged.x
As Vice President of Procurement at Klein Steel, Pauline and her team purchase millions of dollars in direct raw materials, components and other services from dozens of suppliers. Through this process, the Procurement team contributes to the foundation and strength of Klein by helping improve the performance of its suppliers; especially in relation to Quality, Cost and Responsiveness. She has been recognized for her accomplishments that include developing internal talent, and building meaningful and trusted partnerships with suppliers.
Pauline has significant Procurement expertise in the areas of Quality, Cost, Responsiveness, Technology, and Management. Her personal and corporate goal is to evaluate each supplier on their ability to excel in all five parameters and then, where possible, award business to these suppliers.
Pauline joined the Klein Steel team in 1988 as a Buyer. She was then promoted to Purchasing Manager before assuming her current role as Vice President of Procurement. She also has eight years of prior significant experience in the metals industry before joining Klein Steel.x
As Director of Integration and Compliance at Klein Steel, Jim's role encompasses a wide and deep area of critical functions that drive key operations initiatives, new technology integration, acquisitions and start-ups, operations at our hub facilities, as well as overall quality, safety, MRO and Maintenance. Jim is also responsible for NQA-1 Compliance. His accomplishments include improving team member education through Klein's in-house educational programs, developing systems to handle JIT and next day delivery, as well as order completion that adhere to NQA-1 Compliance.
With 28 years of dedicated experience at Klein Steel, Jim has managed Sales, Quality, Engineering, Building and Grounds, and Operations. Prior to joining Klein Steel, he held sales role in the Industrial Power Transmission and Control business.
Jim is a native of the Avon, New York and graduated locally from the FLCC with a degree in Mechanical Technology. He has had a life-long interest in the agriculture business and continues interests in the fruit, vegetables and beef/cash crop industry.
Jim is active in community organizations and is a Certified as an USA Hockey Coach. He is also a member of the Rochester Brooks Gun Club.x
As Chief Financial Officer at Klein Steel, Michelle is accountable for the administrative, financial, and risk management operations of the Company, which includes the development of its financial and operational strategy, metrics tied to that strategy, and the ongoing development and monitoring of control systems designed to preserve company assets and report accurate financial results. As CFO, she also has primary responsibility for all IT functions of the company. Michelle has been recognized for significant improvements that include evaluating market conditions to anticipate business practices needed; securing financial support and resources needed to grow the business; and Identifying opportunities for Klein team members to work more efficiently and effectively.
Michelle joined Klein Steel in 2009 as the Company's Accounting Manager and was then promoted to Controller and VP of Finance. Her prior experience includes Senior Financial Analyst at Eastman Kodak Company, and Senior Accountant at Genecor. She began her career at Arthur Anderson as a Senior Accountant where she was responsible for corporate financial statement audits.
Michelle earned a Bachelor of Science degree in Accounting, Summa Cum Laude, from St. John Fisher College. She is a Certified Public Accountant and Notary Public, State of New York.
Michelle's community involvement includes participation as follows:
Like many of the world's greatest creations, one of New York's leading steel service firms, Klein Steel Services, was born from a mistake and a spark of genius. The company was started in 1971 by Arnold Klein, and it actually began as a scrap yard.As the story goes, Arnold was driving from a job and mistakenly left the arms of his truck's rear-mounted loader up. Arnold found himself under a low hanging bridge, leaving him with minor damage to his truck which required a bent piece of steel channel to be replaced. After calling all the local service centers in search of a replacement part, Arnold was astounded to find no one who would provide a solution since he only required a single piece. Being an entrepreneur at his core, Arnold took the experience and turned it into an opportunity.
Seeing the need for a steel wholesaler that would service customers of ALL sizes and needs, Arnold Klein and his brother Chuck opened Klein Steel Service a year later. From a start-up inventory of only three truckloads of steel housed in a three-garage "warehouse", and with much hard work, the business evolved into a small steel distributor and eventually to a national competitor.